kui9 Privacy Policy & Personal Data Protection
Your personal information matters to us. This policy explains in detail — what data is collected, how it is used, and what your rights are.
Introduction & Overview
Welcome to the kui9 platform. We believe that your personal privacy is a fundamental right and protecting it is one of our primary responsibilities. This privacy policy explains what kind of information we collect when you use the kui9 website and services, how it is used and stored, and what rights you have regarding your data.
This policy applies to users in Bangladesh who access kui9 services. Please read this policy carefully before using our platform. By continuing to use the service, you will be considered to have agreed to the terms of this privacy policy.
If you have any questions about sharing your information with us, you can contact our support team at any time. At kui9 we provide assistance 24/7 — in both Bengali and English.
Data Collection — What We Need to Know
We collect certain information to operate kui9 services. Our goal is to collect only the information that is truly necessary to provide you with a safe and smooth experience.
1 Information You Provide Directly
When you register, log in, or contact us at kui9, you provide the following information directly yourself:
- Full name and date of birth (for age verification — for users aged 21 and above only)
- Email address and password
- Mobile number
- Preferred payment method (bKash, Nagad, Rocket, or bank transfer)
- National ID card or passport details for identity verification
- Messages and attachments you send when contacting support
2 Automatically Collected Information
When you use our platform, some information is collected automatically:
- IP address and device identifier
- Browser type, language settings, and operating system
- Page visit history, session duration, and activity logs
- Data collected through cookies and similar tracking technologies
- Referral source (where you came from to reach our site)
3 Financial Transaction Information
To ensure the security of your deposits and withdrawals, we record transaction-related information. This includes:
- Transaction amount and date
- Details of the payment method used (full card or account numbers are not stored)
- Deposit and withdrawal history
- Bonus usage and wagering activity
How Your Data Is Used & Why
kui9 uses collected information only for specific and legitimate purposes. We will never use your information for any unauthorised purpose.
4 Primary Purposes of Use
- Account Management: Creating, verifying, and keeping your account secure
- Age Verification: Ensuring all users are 21 years of age or older
- Payment Processing: Completing transactions via bKash, Nagad, Rocket, and bank transfer
- Customer Service: Resolving your questions and complaints
- Security: Preventing fraud, money laundering, and other illegal activities
- Legal Compliance: Adhering to applicable laws and regulations
- Service Improvement: Enhancing platform performance and user experience
5 Communication Purposes
We may contact you regarding the following:
- Important account notifications (transaction confirmations, security alerts)
- Service updates and changes to this privacy policy
- Promotional offers and bonus information based on your consent
- Responsible gaming information and support
You can unsubscribe from promotional communications at any time.
Data Sharing & Third Parties
kui9 does not sell your personal information. However, sharing information with certain third parties may be necessary in specific circumstances to operate the service.
6 When Data Is Shared
- Payment Processors: bKash, Nagad, Rocket, and other approved payment gateways receive the information necessary to complete transactions.
- Identity Verification Services: Approved KYC (Know Your Customer) services to meet legal obligations.
- Technology Partners: Technology providers that help operate our platform, who work under strict confidentiality agreements.
- Law Enforcement Agencies: In cases of court orders or legal obligations.
- Fraud Prevention: With approved agencies to prevent financial crime and fraud.
7 Third-Party Obligations
All third parties with whom we share information are required to comply with the following conditions:
- Use data only for the specified purpose
- Maintain appropriate security measures
- Delete data after the specified period
- Not re-share data with any other party
Cookies & Tracking Technologies
We use cookies and similar technologies to improve your experience and to operate our services effectively.
8 Types of Cookies & Their Purpose
- Essential Cookies: These cookies are necessary to maintain login sessions and ensure security. The platform will not function properly without them.
- Functional Cookies: To remember your preferences (language, settings) and improve the user experience.
- Analytics Cookies: To understand which pages are used most and to improve service quality.
- Security Cookies: To detect fraud and maintain site security.
9 Cookie Controls
You can manage cookies from your browser settings. However, disabling essential cookies may cause some platform features to not work properly. Most browsers give you the following options:
- Receive a warning before accepting cookies
- Block specific cookies
- Delete all cookies when the browser is closed
Data Security & Retention
10 Security Measures
kui9 uses industry-standard security measures to protect your data:
- SSL/TLS Encryption: All data transmissions are encrypted
- Two-Factor Authentication: An option for additional account protection
- Regular Security Audits: To identify and address system vulnerabilities
- Access Controls: Only authorised staff have access to sensitive information
- Data Masking: Payment information and sensitive data are masked when displayed
11 Data Retention Period
We do not keep your data longer than necessary. The general policy is:
- Data for active accounts is retained for the entire duration the account remains open
- Even after account closure, certain data is kept for a defined period as required by legal obligations
- Financial transaction records are retained in accordance with financial regulations
- Support conversation history is retained to ensure service quality
Your Rights & Controls
You have important rights regarding your personal data. kui9 respects these rights and is committed to helping you exercise them.
12 Right to Access Your Data
You can find out at any time what information we hold about you. Upon request to support, we will provide a copy of the data collected.
13 Right to Correct Your Data
If any of your information is incorrect or incomplete, you can have it corrected. It is possible to update information through your account settings or via support.
14 Right to Delete Your Data
In certain circumstances you can request that your data be deleted. However, if there are legal obligations, some data may need to be retained.
15 Right to Object to Processing
You can object to the processing of your data for specific purposes, particularly where your data is used for direct marketing purposes.
16 How to Exercise Your Rights
To exercise any of the above rights, contact our support team:
- Via live chat — available 24/7
- By email: [email protected]
We will confirm receipt of your request and resolve it as soon as possible. The request will be processed after identity verification.
Protection of Minors
17 Age Restrictions
kui9 services are for users aged 21 and above only. We do not intentionally collect any information from minors and do not permit them to use our platform.
Each user's age is verified during the registration process. If we become aware that a minor has used our services, that account will be closed immediately and the collected data will be deleted.
Policy Changes & Updates
18 How Policy Changes Are Handled
kui9 may update this privacy policy from time to time. If changes are made, we will:
- Publish the new version on this page
- Update the "Last Updated" date
- Send a notification to your registered email for significant changes
If you continue using our services after changes have been made, it will be assumed that you have agreed to the new policy. We therefore recommend revisiting this page periodically.
19 Applicable Law
This privacy policy is governed by the applicable laws and regulations of Bangladesh. For any disputes relating to data protection, the jurisdiction of the courts of Bangladesh shall apply.
Have questions about privacy?
If you have any questions or concerns about your data protection, our 24/7 support team is always ready to help. Support is available in both Bengali and English.